Lesson Writing & Reviewing FAQ
If you want to remove an asset from your queue, please submit a ticket to the in-house team with the exact title and we can take care of that for you. Once ...
Thu, 18 Jul, 2019 at 8:41 AM
If you are a new contractor, please make sure you have followed all orientation steps. Many end with submitting a ticket to notify us you've read and ...
Mon, 10 Jul, 2017 at 11:04 AM
Some projects require sources in the Sources tab in CMS. If you attempt to click "I'm Done" without any current sources, you will be prompte...
Mon, 10 Jul, 2017 at 10:55 AM
Ensure your username and password are correct. Select all (using Ctrl+A or Command+A) in both fields and manually re-type your username and password, in c...
Mon, 10 Jul, 2017 at 10:57 AM
First make sure you go through these Common Troubleshooting Tips: Try each in order until the problem is resolved. If none of these steps fix the proble...
Mon, 10 Jul, 2017 at 11:06 AM
Make sure you are selecting the asset in CMS; it should be highlighted blue when it's selected.
Try going into the asset and saving the content, the...
Mon, 10 Jul, 2017 at 10:49 AM
Some assets require the content in the Description field to have at least a minimum number of characters. If you're alerted by CMS that your description ...
Mon, 10 Jul, 2017 at 10:56 AM
First make sure you go through these Common Troubleshooting Tips: Try each in order until the problem is resolved. If none of these steps fix the proble...
Mon, 10 Jul, 2017 at 11:05 AM
Confluence uses a different username/password than CMS. You will need to login to Confluence with the community credentials rather than any personal usern...
Mon, 10 Jul, 2017 at 11:03 AM
Reviewers will use Work Tracker to log the time they worked. Here are steps to using Work Tracker, though you can also view a video tutorial here. Click t...
Fri, 10 Sep, 2021 at 4:29 PM